I created scenarios describing my user’s experience with the app. This is a good way to explore how the product will be used in different contexts and how the app could be used to solve problems or achieve a result.
Going back home from work
Marco is going back home from office, waiting for his train to arrive.
He’s a little tired, last night he came home later than usual and this night will probably be the same.
He’s taking a look at his smartphone, reading some magazines online, checking the e-mail when he thinks he would have been able to save time if he’d have had his car or a ride by.
He opens the carpooling app and it instantly matches his daily route with 3 other people’s route right now, and 7 for the morning after. Got it for tomorrow! And go out mindless, tonight.
During launch break
Camilla is having lunch in the park, just opposite her office, it’s a wonderful sunny day and so’ll be tomorrow.
Let’s have a look at her smartphone, having chat with her friends and taking a look at Instagram.
Just remember her husband will need to leave home early on the morning after, and won’t be able to take children to school. Ok. She opens the app, there are 12 matches based on her daily route and she only needs to choose one; she’ll be picked up near her children’s school at 8:30. Problem solved.
After the morning yoga course
Martina often wakes up early, to go to her favourite yoga course. After that, she’s taking a rest in the waiting room before going home, and then going to the office.
She spends 5 minutes more to listen to the music, at the same time reading about world news on the internet. At the same time she has 6 notifications by her carpooling app, and only has to accept one, and continue doing her stuffs, without thinking of how going to work today; they’ll pick her up.